Transforming IT infrastructure for global efficiency: rEvolution's path to resilience

Unified global IT, stronger cybersecurity, and the resilience to keep moving — no matter what.

Client

rEvolution

Industry

Marketing & Advertising

Location

United Kingdom, United States

Services

Microsoft, Service Desk, Cybersecurity, Managed Devices

Facts that Matter:

Challenge: Inconsistent global IT support, evolving cyber threats, and fragmented system management
Solution: A comprehensive IT transformation with a unified global support model and strengthened cybersecurity
Impact: Improved service quality, stronger cyber resilience, and business continuity across all offices

Motivations for change

rEvolution is a globally renowned sports marketing agency that’s always leaned into innovative, creative, and authentic campaign approaches – helping brands of all sizes harness the power of sport to connect with fans.

But as rEvolution grew across multiple countries, their IT infrastructure struggled to keep up. Service quality varied between offices, cyber threats were evolving, and system management had become fragmented. They needed a partner who could unify their global operations and build resilience against disruptions — so they could keep doing what they do best without missing a beat.

Key challenges included:

Improving service quality across offices globally
Mitigating the impact of evolving cyber threats and potential digital disruptions
Protecting data integrity and confidentiality
Improving operational efficiency and hardware compatibility
Simplifying system maintenance and allocating IT resources properly

The solution

rEvolution implemented a comprehensive IT transformation with iwx, addressing each challenge with targeted, practical solutions:

Global Support Model: Streamlined IT services through a unified global support model, ensuring consistency and efficiency across all offices
Cybersecurity enhancements: Strengthened defenses against evolving cyber threats, safeguarding sensitive data and ensuring business continuity
System management optimization: Simplified maintenance and improved IT resource allocation for better operational efficiency
NEAT solutions: Deployed in all meeting rooms to boost productivity and collaboration
Business continuity planning: Comprehensive plans to weather disruptions and maintain critical operations

The impact

rEvolution’s IT transformation resulted in significant improvements across all key areas – efficiency, collaboration, management, issue resolution, cybersecurity resilience, and business continuity.